ThemeForest - Solution - Responsive E-mail Template - RIP

We've noticed there's someone/author on this marketplace who keeps spamming our templates 1 stars without reason to manipulate our sales. This is not the way to compete on Themeforest.
We've got people around the clock working on our templates to provide customers the best support and quality, just as they would expect from us.
We would kindly ask our purchasers to give our templates honest ratings and contact us whenever they encounter any issue.